Provide free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact Buena Vida Hospice Administrator and or the Director of Nursing.
If you believe that Buena Vida Hospice or a Buena Vida Hospice affiliate has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Buena Vida Hospice
810 Hwy. 6 South Ste. 101
Houston, Texas 77079
Office: (281) 888-1499
Fax: (346) 204-4455
1-866-569-7193 (TTY: 711)
[email protected]
You may file a grievance in person, by mail, or email. If you need help filing a grievance please contact the Administrator at Buena Vida Hospice, help is available for you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019 or 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html